Airlines Reservation System for Air Industry
Ã‚Â Vision In the competitive travel industry, travel providers are undertaking initiatives centered on identifying, developing and retaining high-value profitable customers, under the overall banner of customer relationship management or CRM.
Project Specification The overall strategic business objective of CRM is to build loyal profitable customer relationships. Customer acquisition, development and retention are main points to consider.
Name of Govt. Agency / Department Indian Airlines Industry
Function (Admin/ Finance etc) Online reservations, schedule information and offers.
Frequent flyer program â€œ Mileage or loyalty points accrual and redemption.
Baggage management, Food and beverage choices.
Different Survey to know satisfaction level.
Booking history, Service history.
Silver/Gold membership, Preferences, Demographics.
Computerization Objectives Flexible and Simple
User interface Requirements Browser-based
Database Requirements Centralized
Integration Requirements Web-based
Preferred Technologies Solutions must be created using
Ã‚Â·1 HTML, CSS (Web Presentation )
Ã‚Â·3 Java (as programming language)
Ã‚Â·4 JDBC, JNDI, Servlets, JSP (for creating web applications)
Ã‚Â·5 Eclipse with MyEclipse Plug-in (IDE/Workbench)
Ã‚Â·6 Oracle/DB2 (Database)
Ã‚Â·7 Windows XP/2003 or Linux/Solaris (Operating System)
Ã‚Â·8 BEA WebLogic/JBoss/WebSphere (Server Deployment)
Other Details The application should be highly secured and with different levels & categories of access control.