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Desktop Streaming : A new Approach in Technical Support ( Download Full Seminar Repor
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Desktop Streaming is a Web-based remote-assistance application that enables companies to support their customers and/or employees by empowering their customer support representatives to remotely view and control their users' computers. By connecting through the Internet or via intranets and extranets, support reps can chat in real time with their users and quickly escalate to desktop sharing, which features mutual mouse and keyboard control and whiteboard capability. Desktop Streaming is a complete ASP support application that can be integrated in less than a week, regardless of the number of users. Because it is completely Web based, there is no software to install on end-user machines. The technology is application independent and supports all major platforms including Windows, Linux, Solaris and Mac.

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