Semantic Web Services
Where are we?
• Service sector vs Industrial sector vs agriculture sector
– Service sector is becoming more important than industrial sector
– Products today have a higher service component than in previous decades
• The current list of Fortune 500 companies contains more service companies and fewer manufacturers than in previous decades.
The Rise of the Service Economy
• Services have a growing share in any of the big countries
• US or Germany have a long tradition in service economy
• China or India have switched to services more into the last century
• In most countries, services represent more than 50% of the overall economy
• Service economy is growing due to various reasons:
– substituting technology for human labor in many agricultural and manufacturing process
– labor is moved to low cost locations (countries) which makes allows countries that oursource production to focus on services.
Why Service Science?
• Services are becoming more important than any other sector of the economy
• Economies of the world shifting from agriculture and manufacturing to services: The Rise of the Service Economy
• A new discipline dedicated to the study, design, and implementation of service systems is needed - Service Science
• The word service is used in several contexts:
– Communication Service
– Ticket Reservation Service
– Transport Service
– Information Service
– Finance Service
– E-government Service
But what is a Service?
• What is a service?
Main Entry: ser•vice
Etymology: Middle English, from Anglo-French servise, from Latin servitium condition of a slave, body of slaves, from servus slave
1 a: the occupation or function of serving <in active service> b: employment as a servant <entered his service>
2 a: the work performed by one that serves <good service> b: help , use , benefit <glad to be of service> c: contribution to the welfare of others d: disposal for use <I'm entirely at your service>
3 a: a form followed in worship or in a religious ceremony <the burial service> b: a meeting for worship —often used in plural <held evening services>
4: the act of serving: as a: a helpful act <did him a service> b: useful labor that does not produce a tangible commodity —usually used in plural <charge for professional services> c: serve
5: a set of articles for a particular use <a silver tea service>
6 a: an administrative division (as of a government or business) <the consular service> b: one of a nation's military forces (as the army or navy)
7 a: a facility supplying some public demand <telephone service> <bus service> b: a facility providing maintenance and repair <television service>
8: the materials (as spun yarn, small lines, or canvas) used for serving a rope
9: the act of bringing a legal writ, process, or summons to notice as prescribed by law
10: the act of a male animal copulating with a female animal
11: a branch of a hospital medical staff devoted to a particular specialty <obstetrical service>