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Towards Intelligent Wireless Web Services for Tourism full report
Post: #1

The vision of Intelligent Wireless Web (IWW) goes beyond just connecting mobile devices to the Internet. It includes the creation of a pervasive, user centred mobile environment, which has the ability to provide highly specific data and services to users on asneeded basis, by intelligent interpretation of the user context. IWW services could provide mobile tourists highly precise data and services on an as-needed basis, with flexibility of use for the user. With the emergence of high-speed wireless networks, such as Wi-Fi, Bluetooth and 3G, and analogous developments in Internet technologies such as the Semantic Web, Web Services, Agent based technologies and Context Awareness, the realisation of the vision of the IWW has become a possibility. The realisation of the IWW will enhance the value proposition of mobile communications in tourism. Delivering context-relevant and personalised information to mobile tourists will save valuable time and will improve efficiency and productivity. Moreover, there is a need to integrate technology innovations in other areas, such as multimodal interfaces and speech technologies, to enhance the usability of the mobile devices. However, a key challenge is to link various technological enabling elements with methodological, cultural, social and organisational aspects specific to the tourism industry. This paper presents a state-of-the-art review of the enabling technologies and discusses how, by exploiting the convergence and synergy between different technologies, it has become possible to deliver IWW support to mobile tourists.

Presented By
Dimitris Kanellopoulos and Sotiris Kotsiantis
Educational Software Development Laboratory,
Department of Mathematics, University of Patras

The convergence of Internet technologies and wireless communications has the potential to open new avenues of mobile collaboration, thereby minimising the impact of the physical dispersion of tourists and of travel agents. Lately, a wide range of portable wireless devices has emerged based on personal area networking (e.g., Bluetooth), Local Area Networking (e.g., IEEE 802.11) and Wireless Wide Area Networking (e.g., GSM, GPRS, 3G). Analogous advances in other Internet technologies such as Web Services (WS), the Semantic Web, Agent Technologies, joined with the improved wireless bandwidth and the ability to better capture context information, can efficiently be used to support mobile tourists. In this paper we explore the vision of the intelligent wireless web based services and its significance for the tourism industry. We review various enabling technologies for the IWW and discuss their interoperation for the realisation of intelligent wireless web services. Next, we discuss key issues that need to be addressed, in order to realise the vision of the IWW

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